At FitBit Mall, we understand that timely delivery is essential when you’ve found the perfect addition to enhance your lifestyle. We are committed to providing a seamless and reliable shipping experience for all our valued customers.

1. Processing Time:

  • All orders are processed within 1-2 business days after the payment is confirmed.
  • During high-volume seasons or promotions, processing times may be extended, and we appreciate your patience.

2. Shipping Methods:

  • We offer standard and expedited shipping options to meet your delivery needs.
  • Standard shipping generally takes 3-5 business days.
  • Expedited shipping ensures faster delivery within 1-3 business days.

3. Shipping Costs:

  • Shipping costs are calculated at checkout based on the weight of your order and your chosen shipping method.
  • We occasionally run promotions with free or discounted shipping, so be sure to check for any ongoing offers.

4. Order Tracking:

  • Once your order is shipped, you will receive a confirmation email with a tracking number.
  • Use this tracking number to monitor the status and location of your package.

5. International Shipping:

  • FitBit Mall currently ships within the United States. For international shipping inquiries, please contact our customer support team for assistance.

6. Delivery Delays:

  • While we strive to meet estimated delivery times, unforeseen circumstances such as weather, carrier delays, or other external factors may cause delays. We appreciate your understanding in such situations.

7. Multiple Shipments:

  • To ensure your items reach you as quickly as possible, orders with multiple items may be shipped in separate packages.

8. Address Accuracy:

  • Please ensure that your shipping address is accurate and complete to avoid any potential delivery issues. FitBit Mall is not responsible for orders lost due to incorrect addresses provided by customers.

9. Shipping Partners:

  • We partner with reputable carriers to deliver your orders safely and efficiently.

10. Contact Us:

If you have any questions or concerns about your order, feel free to reach out to our dedicated customer support team. We are here to assist you.

FitBit Mall is committed to providing exceptional service, and we appreciate your trust in us for your lifestyle enhancement needs. Thank you for choosing FitBit Mall!