Last Updated: 25 December, 2023]

At FitBit Mall, we are dedicated to ensuring your satisfaction with every purchase. If, for any reason, you are not entirely pleased with your order, we are here to assist you with our Refund and Returns Policy.

1. Eligibility for Returns:

  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Items that are damaged or not in their original condition may not be eligible for a refund.

2. Initiating a Return:

  • To initiate a return, please contact our customer support team within 14 days of receiving your order.
  • Provide your order number and details about the item you would like to return.
  • Our team will guide you through the return process and provide you with a return authorization.

3. Return Shipping:

  • Customers are responsible for the cost of return shipping.
  • Please use a trackable shipping service and consider purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refund Processing:

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within a specified number of business days.

5. Exchanges:

  • We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order for the desired item.

6. Refunds on Sale Items:

  • Only regular-priced items are eligible for a refund. Sale items are non-refundable.

7. Damaged or Defective Items:

  • In the rare event that you receive a damaged or defective item, please contact us immediately.
  • Provide clear photos of the damaged or defective item, and we will arrange for a replacement or refund.

8. Cancellations:

  • Orders may be cancelled within 24 hours of purchase. After this time frame, orders are considered final and cannot be cancelled.

9. Contact Us:

  • If you have any questions about our Refund and Returns Policy, please don’t hesitate to contact our customer support team. We are here to assist you.

FitBit Mall values your satisfaction, and we strive to make the returns process as seamless as possible. Thank you for choosing FitBit Mall for your lifestyle enhancement products.